A project proposal on Solution Call center

OVERVIEW

Brief description of project:

What is a call center or how the calls centre work?

A call center is a physical place where customer and other phone calls are handled by a live person or persons, organization, usually with some amount of computer automation. Usually, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls to multi level and forward them to someone experience and qualified to handle those incoming call, and to log calls. Call centers are used by phone, skip, msn messenger, yahoo messenger, mail order catalog organizations, telemarketing companies, computer product help desks, and large companies that use the telephone to sell products and services or provide information or help customer to resolve a problem. Some most popular terms of call centers are virtual call center and contact center.

A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, product marketing, product or service feedback, and debt collection are also made. In addition to a call centre, collective handling of any kind of live personal helps with the voice communication.

Do Empowered Women Have Less Sex?

My brand is empowering women and the men who love them, so I was naturally drawn to a study published in the Journal of Sex that suggested empowered women have less sex than women who are dominated by men. The study was done at Johns Hopkins University, which is a school that has an outstanding academic record for students and faculty alike. With all studies, it depends where they are done, and in this case the subjects were in Africa.
Researchers surveyed women from six African countries and the results showed the more dominant the women (in Africa dominant means they can choose their own shampoo, toothpaste, and shoes), the less physical intimacy they shared with their partners. The study was really testing the decisions that a woman could make on her own instead of asking her husband. The findings showed that more dominant and assertive women had approximately 100 times less sex.Some women may be discouraged with this news, but I am elated! Research has shown that the more empowered women become, the more cautious they are with engaging in sex. Men, on the other hand, take more chances and engage in riskier sexual encounters when they feel better about themselves. In Africa, for women to have sex frequently and submissively is a death sentence.

Role of women empowerment in the economy of a country

Empowerment

Empowerment refers to increasing the spiritual, political, social or economic strength of individuals and communities. It often involves the empowered developing confidence in their capacities. Employee Empowerment is giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service.

Empowerment is probably the totality of the following or similar capabilities:

* Having decision-making power of their own
* Having access to information and resources for taking proper decision
* Having a range of options from which you can make choices (not just yes/no, either/or.)
* Ability to exercise assertiveness in collective decision making
* Having positive thinking on the ability to make change
* Ability to learn skills for improving one's personal or group power.
* Ability to change others’ perceptions by democratic means.
* Involving in the growth process and changes that is never ending and self-initiated
* Increasing one's positive self-image and overcoming stigma

Advantages can be:

* It enhances motivation;
* It increases employee commitment;
* It increases team spirit
* It frees the time of senior management and they can focus on more strategic decisions increased employee education and training;